[Close] 

Customer Service Representative

SUMMARY

You believe customer service begins with exceeding customer expectations and are committed to the First Interstate Bank s Service Commitments. You embrace change as an essential function of growth and the opportunity to learn excites you.

ESSENTIAL DUTIES & RESPONSIBILITIESinclude the following; other duties may be assigned.

  • Greet clients coming into the branch and answer incoming phone calls.
  • Deliver personalized customer service relating to questions and/or resolving basic technical problems on customer accounts including address and pin changes.
  • Process a variety of routine financial transactions including check cashing, withdrawals, deposits, credit card and loan payments, and, balance a cash drawer or vault.
  • Open and maintain basic consumer checking and savings accounts, consumer credit cards.
  • Actively learns, demonstrates and fosters First Interstate Bank corporate culture in all actions and words.
  • Take personal initiative and are a positive example for others to emulate.
  • Demonstrates compliance with all bank regulations for assigned job function. Knowledge may be gained through coursework and on-the-job training.
  • Complete all required training and keep up to date with procedural changes.
  • Embrace First Interstate Bank Vision and Values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED) required; experience in a retail environment and/or cash handling experience preferred.

OTHER SKILLS & ABILITIES

Attention to detail including verbal and written instructions; maintain confidentiality; effective use of tact and diplomacy as it relates to clients and co-workers; working knowledge and use of a personal computer, Word/Excel software programs and strong 10-key skills preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.